Box Office Manager: Ticketing & Events Leader

AEG Worldwide; Austin (TX); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Bonus eligibility

Comprehensive benefits package

Job summary

AEG Worldwide in Austin, TX is seeking a Box Office Manager to oversee ticket office operations, lead staff, manage events and pricing, and ensure top-tier customer experiences. You will coordinate with promoters, artists, and venue teams while maintaining show records and reporting systems.

The role emphasizes staff leadership, adherence to policies, data-driven insights for pricing, and collaboration across departments to maximize revenue and guest satisfaction.

Qualifications

• High School Diploma or its equivalency (BA/BS Degree Preferred).
• 4-6 years of related work experience, with music industry and event planning preferred.
• Prior supervisory experience required.
• Experience with ticketing systems and basic knowledge of databases.
• Strong math aptitude with detail and accuracy.
• Computer savvy; proficient in Microsoft Office (Word, Excel, Outlook).
• Strong interpersonal, written and verbal communication skills.
• Able to multitask in a fast-paced environment.
• Knowledge of industry best practices and leadership ability.
• Proven ability to manage and lead a team.

Responsibilities

• Creates events with appropriate ticketing software and coordinates with GM, Ticketing Manager, Talent Buyers, and Rental Clients.
• Builds and maintains event ticketing systems; manages seating inventory from build to settlement.
• Hires, trains and empowers staff to ensure ticketing personnel follow guidelines.
• Ensures equipment is working and ticket sales are accurate in internal systems.
• Maintains rapport between artist management and venue for ticket needs and sales.
• Leads customer service policies and ensures courteous, timely service.
• Prepares and provides reports to finance and other departments on event settlement and ticket counts.
• Oversees ticket inventory and pricing; implements dynamic pricing; supports on-site execution.
• Facilitates backend sales and provides data-driven insights for pricing and revenue opportunities.
• Responds to venue inquiries with timely, professional assistance.
• Implements VIP/Platinum ticketing initiatives and collaborates on collateral and marketing materials.

Skills

Math aptitude

Microsoft Office

Communication skills

Time management

Customer service

Attention to detail

Team leadership

Education

High School Diploma or equivalent

BA/BS Degree preferred

Tools

Ticketing systems

Databases

Job description

AEG Worldwide in Austin, TX is seeking a Box Office Manager to oversee ticket office operations, lead staff, manage events and pricing, and ensure top-tier customer experiences. You will coordinate with promoters, artists, and venue teams while maintaining show records and reporting systems.

The role emphasizes staff leadership, adherence to policies, data-driven insights for pricing, and collaboration across departments to maximize revenue and guest satisfaction.