Manager Ticketing - Austin River Park

AEG; Austin (TX); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision insurance

Paid holidays

Vacation and sick time

Company paid basic life insurance

Voluntary life insurance

Parliamental leave

401k plan (3% match)

Flexible spending and health savings

Wellness offerings

Job summary

AEG Presents is seeking a Manager Ticketing in Austin, TX to oversee end-to-end ticketing for events, ensure accurate setup, inventory management, and reporting. You will partner with venue teams and artist management to develop ticketing programs that boost engagement and revenue.

The role involves coordinating with Talent Buyers, venues, and promotions partners, training staff, and potentially creating pop-up box offices for seasonal shows.

Qualifications

• BA/BS Degree (4-year) required.
• 4–6 years of related work experience in the entertainment industry.
• Must have experience in the music industry, specifically live entertainment.
• Previous supervisory experience preferred.
• Experience developing startup box offices, strategies, and arena ticketing is a plus.
• Box Office experience is a plus.
• Familiarity with basic accounting and budgeting principles.
• Familiarity with AXS, Ticketmaster and other ticketing platforms.
• Proficient in MS Word, Excel, Outlook and Adobe Professional.
• Must be organized, detail-oriented and self-motivated.
• Ability to multitask, prioritize and remain calm in a fast-paced environment.
• Must be able to work a flexible schedule including nights, weekends and some holidays.

Responsibilities

• Gather show information from artist and talent buyer to build shows in ticketing software, developing scaling for each show based on market/artist/venue location.
• Manage ticket holds for each event/show and process orders for artist management, record label, and internal buys.
• Prepare and distribute daily ticket counts for agents, departments and offices at AEG Presents.
• Collaborate with Talent Buyer, venue, artist and partners like Groupon/Living Social for discount or group rate tickets.
• Train new ticketing staff on ticket sales, will call, guest and artist comps, and coordination with tour/venue.
• May create pop-up box offices for seasonal shows and coordinate with special events teams on ticketing.
• Other duties as assigned.

Skills

Interpersonal communication

Detail-oriented

Multitasking

Organizational skills

Flexible schedule

Education

BA/BS Degree (4-year)

Tools

AXS

Ticketmaster

Microsoft Word

Excel

Outlook

Adobe Pro / Acrobat

Job description

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

A Brief Overview

The Manager Ticketing is responsible for the end-to-end ticketing process for events, ensuring accurate event setup, inventory management, and sales reporting. Serving as a key partner to venue teams and artist management, this role develops ticketing programs and package offerings that support business objectives and enhance customer engagement. Through effective coordination, reporting, and system management, the Manager Ticketing helps drive operational excellence and event performance.

Job Summary

• Gather show information from artist and talent buyer to build shows in ticketing software. Develop scaling for each show/event based on demographic/market related to artist and venue location.
• Manage ticket holds for each event/show. Process ticket orders for artist management, record label, and internal buys.
• Prepare and distribute daily ticket counts for agents, departments and offices at AEG Presents.
• Work in conjunction with Talent Buyer, venue, artist and companies like Groupon and Living Social to provide discount or group rate tickets.
• Responsible for the training of new ticketing staff on ticket sales, run will call, guest and artist comps, and coordination with tour and venue.
• May be responsible for the creation of pop up box offices at seasonal shows and collaboration with special events groups on event ticketing.
• Other duties as assigned.

Required Qualifications

• BA/BS Degree (4-year)
• 4-6 years
• Of related work experience including experience in the entertainment industry
• Must have experience working in the music industry, specifically live entertainment
• Previous supervisory experience
• Experience in developing start-up box offices, strategies, and arena ticketing, preferred
• Box Office Experience is a plus
• Familiarity of basic accounting and budgeting principals
• Familiarity with AXS, Ticketmaster and other ticketing platforms.
• Proficient in Microsoft Word, Excel, Outlook and Adobe Professional
• Must be organized, detail-oriented and self-motivated
• Ability to multitask, prioritize and remain calm in a fast paced environment
• Must be able to work flexible schedule including nights, weekends and some holidays
• Excellent interpersonal, written and verbal communication skills

Payscale: $59,564.55- $75,000.00

Bonus: This position is eligible for a bonus under the current bonus plan requirements.

Benefits

• medical
• dental and vision insurance
• paid holidays
• vacation and sick time
• company paid basic life insurance
• voluntary life insurance
• parliamental leave
• 401k Plan (with a current employer match of 3%)
• flexible spending and health savings account options
• wellness offerings

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside their normal description.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions. We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

Employer does not offer work visa sponsorship for this position.