Senior Live Event Operations Lead

Encore Global; Atlanta, Northern (GA, KY); Hybrid; USD 45,000 - 58,000; Full time

Job summary

Encore Global in Atlanta is seeking an Operations Manager to lead floor operations for events, ensuring service excellence, on-time delivery, and client satisfaction.

You will supervise technicians, manage scheduling, and control inventory and costs, while collaborating with hotel staff and vendors to deliver outstanding experiences.

The role requires 4+ years of AV and hospitality experience with supervisory background; on-site work with irregular hours, and a salary range of $45,000–$57,650.

Qualifications

• High School Diploma is required; Bachelor's degree preferred.
• 4+ years of audio visual and customer service/hospitality experience including 2+ years supervisory experience.

Responsibilities

• Manages the daily floor activities and workflow of technicians to ensure equipment and services are delivered on time and in good condition.
• Provides direct supervision of team members including scheduling and time keeping.
• Ensures that billing is reviewed and approved by clients, and advises the Director and/or Sales Manager of any potential challenges.
• Attends BEO, Pre-Cons, and pre-production meetings as needed.
• Delegates tasks as appropriate.

Skills

Staff leadership

Customer service

Performance management

Inventory control

Scheduling

Vendor coordination

Education

High School Diploma

Bachelor’s degree preferred

Tools

Microsoft Office

Computer hardware

Job description

Encore Global in Atlanta is seeking an Operations Manager to lead floor operations for events, ensuring service excellence, on-time delivery, and client satisfaction.

You will supervise technicians, manage scheduling, and control inventory and costs, while collaborating with hotel staff and vendors to deliver outstanding experiences.

The role requires 4+ years of AV and hospitality experience with supervisory background; on-site work with irregular hours, and a salary range of $45,000–$57,650.