Senior AV Event Operations Leader

Encore Global; Cape Neddick (ME); On-site; USD 26,000 - 34,000; Full time

Job summary

Encore Global seeks an Operations Supervisor to lead floor operations with emphasis on customer service, staff leadership and development. The role directs a technical team to ensure efficiency, safety and client satisfaction during events at various venues.

Preferred candidates hold a Bachelor’s degree with 3-5 years in customer service or hospitality and AV experience; training and certifications are required for internal and external applicants.

Qualifications

• Bachelor’s degree is preferred.
• 3-5 years of customer service or hospitality experience is preferred.
• 3-5 year of audio-visual experience is required.
• Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program in their current position, and for the position they are applying to.
• External applicants must meet/validate and achieve/complete all training and certifications required for this position within 60 days of start date.

Responsibilities

• Organizes the daily floor activities to ensure the timely set up, refresh and removal of equipment (Operations Management).
• Directs the workflow of technicians and assists management with operational efficiencies.
• Meets with guests on site to ensure that their needs are met and equipment is working properly.

Skills

Customer service

Hospitality

Team leadership

Workflow management

Communication

Education

Bachelor’s degree

Job description

Encore Global seeks an Operations Supervisor to lead floor operations with emphasis on customer service, staff leadership and development. The role directs a technical team to ensure efficiency, safety and client satisfaction during events at various venues.

Preferred candidates hold a Bachelor’s degree with 3-5 years in customer service or hospitality and AV experience; training and certifications are required for internal and external applicants.