Event Operations Lead - AV & Guest Experience

Hargrove, Inc.; Atlanta (GA); On-site; USD 45,000 - 58,000; Full time

Job summary

Hargrove, Inc. in Atlanta, GA, is seeking an on-site Operations Manager to lead floor operations for events. You will oversee technicians, ensure equipment and services are delivered on time, and align with client specifications at properties generating significant revenue.

The role requires 4+ years in audio-visual and hospitality with at least 2 years supervising staff. Strong leadership, inventory control, and customer service skills are essential; familiarity with AV gear and Office software

Qualifications

• High School Diploma required; Bachelor's preferred.
• 4+ years in audio visual and hospitality/customer service with 2+ years supervisory experience.
• Experience leading workflow and managing teams.
• Working knowledge of audio visual equipment in live show environments.
• Proficiency with computer hardware and Office software.

Responsibilities

• Manage daily floor activities and technician workflow to meet client specs.
• Supervise scheduling and time keeping of staff.
• Review quotes and advise on cost efficiencies.
• Maintain inventory control and equipment readiness.
• Attend BEO, Pre-Cons and pre-production meetings as needed.
• Mentor operational staff to maximize client satisfaction and revenue.
• Uphold a polished professional image and safety standards.

Skills

Audio-visual experience

Customer service

Supervisory experience

Team leadership

Workflow management

Technical troubleshooting

Education

High School Diploma

Bachelor’s degree

Tools

Microsoft Office

AV equipment

Job description

Hargrove, Inc. in Atlanta, GA, is seeking an on-site Operations Manager to lead floor operations for events. You will oversee technicians, ensure equipment and services are delivered on time, and align with client specifications at properties generating significant revenue.

The role requires 4+ years in audio-visual and hospitality with at least 2 years supervising staff. Strong leadership, inventory control, and customer service skills are essential; familiarity with AV gear and Office software