Senior AV Operations Manager - Lead Teams & Onsite Events

Encore Global; New York (NY); On-site; USD 66,000 - 75,000; Full time

Job summary

Encore Global seeks an experienced Operations Manager to oversee floor operations, supervise technicians, and ensure delivery of AV services that meet client and hotel standards. You will manage scheduling, inventory, and daily workflows while focusing on revenue enhancement through upselling and high-quality service.

The role requires leading teams in a live show environment, coordinating with hotel teams, vendors, and Encore properties to maintain top-tier customer experiences and operational

Qualifications

• Requires 4+ years of audio visual and customer service/hospitality experience with 2+ years in a supervisory role.
• Experience leading workflow and teams in live events or hotel/convention environments.
• Proficiency with computer hardware and Microsoft Office suite.

Responsibilities

• Oversee daily floor activities and technician workflows to deliver equipment and services on time and per client/hotel specifications.
• Direct supervision of staff including scheduling and timekeeping.

Skills

AV experience

Supervisory

Customer service

Team leadership

Budgeting

Education

High School Diploma

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

Encore Global seeks an experienced Operations Manager to oversee floor operations, supervise technicians, and ensure delivery of AV services that meet client and hotel standards. You will manage scheduling, inventory, and daily workflows while focusing on revenue enhancement through upselling and high-quality service.

The role requires leading teams in a live show environment, coordinating with hotel teams, vendors, and Encore properties to maintain top-tier customer experiences and operational