Senior AV Event Operations Lead

Hargrove, Inc.; Virginia (MN); On-site; USD 31,000 - 41,000; Full time

Job summary

Encore Global in Reston, VA seeks an Operations Supervisor to lead floor operations, oversee the technical team, and ensure exceptional customer service and operational efficiency.

The role emphasizes staff development, event technology management, and adherence to Encore standards. Requires 3–5 years in customer service or hospitality and 3–5 years AV experience; on-site role centered on events and venue operations.

Qualifications

• 3–5 years of customer service or hospitality experience.
• 3–5 years of audio-visual experience required.
• Bachelor’s degree preferred.
• Must have a valid driver’s license for company vehicle operations.
• Commitment to Encore Service Standards.

Responsibilities

• Organizes daily floor activities to set up, refresh and remove equipment.
• Directs technicians and advises on operational efficiencies.
• Ensures flowsheets are updated and events are coordinated.
• Trains technicians on floor activities and service standards.
• Sets up, operates and troubleshoots AV equipment for events.

Skills

Customer service

Hospitality

Staff leadership

Problem solving

Communication

Education

Bachelor's degree preferred

Tools

Audio-Visual equipment

Job description

Encore Global in Reston, VA seeks an Operations Supervisor to lead floor operations, oversee the technical team, and ensure exceptional customer service and operational efficiency.

The role emphasizes staff development, event technology management, and adherence to Encore standards. Requires 3–5 years in customer service or hospitality and 3–5 years AV experience; on-site role centered on events and venue operations.