Senior Linux TAM Remote Enterprise Client Advocate

Red Hat; New York (NY); Remoto; USD 108.000 - 173.000; Tempo pieno

Descrizione del lavoro

Red Hat's Technical Account Management team is seeking an enterprise-level Senior Technical Account Manager to join remotely in the East region of the United States. You will provide direct technical and architectural guidance for the Red Hat Enterprise Linux Platform to a select set of customers.

You will collaborate with engineering, R&D, product management and technical support teams, learn security concepts, and advocate for customers, ensuring successful incident resolution and long-term

Competenze

• 5+ years of experience in a support, development, engineering, IT, or a quality assurance organization
• Experience with Red Hat Enterprise Linux, including installation, patch management, performance tuning and troubleshooting
• Experience with configuration management, application deployment, and infrastructure orchestration technologies
• Ability to manage and grow existing customer relationships by delivering proactive, relationship-based support
• Outstanding verbal and written communication skills
• Ability to convey complex information to customers clearly and concisely
• Ability to manage multiple issues and projects
• Bachelor's degree in a technology-related discipline (computer science or engineering is an advantage)

Mansioni

• Serve as the primary customer advocate within Red Hat, facilitating communication and collaboration across teams
• Deliver Red Hat portfolio roadmap updates and assist customers with product upgrades and implementation
• Rapidly learn and stay current with new technologies, including container orchestration, registries, build strategies, microservices, and automation environments
• Specialize in Red Hat Enterprise Linux, providing expertise on its implementation and use
• Perform technical reviews to proactively identify and prevent issues, sharing knowledge across teams
• Gain a comprehensive understanding of the customer's technical infrastructures, environments, hardware, and product usage
• Investigate and respond to support requests via various channels, including online, phone, video call, chat, etc.
• Provide strategic advice and guidance on current and future Red Hat products and solutions
• Manage customer cases, maintaining clear and concise documentation
• Collaborate with engineering, R&D, product management, and technical support teams
• Create and maintain technical documentation for issue resolution and knowledge sharing
• Manage and grow customer relationships through attentive, relationship-based support
• Visit customer sites as needed and ensure exceptional service experience

Conoscenze

Red Hat Enterprise Linux

Container orchestration

Communication skills

Relationship management

Problem solving

Formazione

Bachelor's degree in a technology-related discipline

Strumenti

Docker

Podman

Kubernetes

RPM-based Linux

Descrizione del lavoro

Red Hat's Technical Account Management team is seeking an enterprise-level Senior Technical Account Manager to join remotely in the East region of the United States. You will provide direct technical and architectural guidance for the Red Hat Enterprise Linux Platform to a select set of customers.

You will collaborate with engineering, R&D, product management and technical support teams, learn security concepts, and advocate for customers, ensuring successful incident resolution and long-term