Senior Linux TAM - Enterprise Cloud & Infra (Remote East)

Red Hat; Virginia Beach (VA); Remote; USD 120,000 - 170,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with employer match

Paid time off and holidays

Disability and family leave

Job summary

Red Hat is seeking an enterprise-level Senior Technical Account Manager to work remotely for the East region of the United States. You will collaborate with key customers to provide technical and architectural guidance on the Red Hat Enterprise Linux Platform, building strong relationships and ensuring success across deployments.

You will coordinate with engineering, R&D, product management, and support teams, deliver roadmap updates, manage incidents, and tailor support to customer environments

Qualifications

• 5+ years of experience working in a support, development, engineering, IT, or a quality assurance organization.
• Experience with Red Hat Enterprise Linux, including installation, patch management, performance tuning and troubleshooting.
• Experience with configuration management, application deployment, and infrastructure orchestration technologies.
• Experience deploying applications in cloud environments.
• Experience developing containerized applications.
• Familiarity with source code management tools like Git or SVN.

Responsibilities

• Serve as the primary customer advocate within Red Hat, facilitating communication and collaboration across teams
• Deliver Red Hat portfolio roadmap updates and assist customers with product upgrades and implementation
• Specialize in Red Hat Enterprise Linux, providing expertise on its implementation and use
• Gain a comprehensive understanding of the customer's technical infrastructures, environments, hardware, and product usage
• Investigate and respond to support requests via various channels, including online, phone, video call, chat, etc.
• Manage customer cases, maintaining clear and concise documentation
• Collaborate with engineering, R&D, product management, and technical support teams
• Manage and grow customer relationships through attentive, relationship-based support
• Visit customer sites as needed and ensure exceptional service experience

Skills

5+ years exp

Red Hat Enterprise Linux

RPM-based Linux

Cloud deployments

Containerized apps

Git

SVN

Education

Bachelor's degree in technology

Tools

Git

SVN

RPM-based Linux

Job description

Red Hat is seeking an enterprise-level Senior Technical Account Manager to work remotely for the East region of the United States. You will collaborate with key customers to provide technical and architectural guidance on the Red Hat Enterprise Linux Platform, building strong relationships and ensuring success across deployments.

You will coordinate with engineering, R&D, product management, and support teams, deliver roadmap updates, manage incidents, and tailor support to customer environments