Remote Senior Technical Account Manager — Linux & RHEL

Red Hat; Charleston (WV); Remote; USD 108,000 - 173,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with employer match

PTO and holidays

Parental leave programs

Disability leave

Job summary

Red Hat is seeking an enterprise-level Senior Technical Account Manager to work remotely in the East US region. You will guide key customers on Red Hat Enterprise Linux, provide technical and architectural guidance, and continue learning security concepts.

You will also collaborate with engineering, product management, and support teams to resolve issues. The role emphasizes building long-lasting customer relationships, delivering proactive support, and managing customer expectations during

Qualifications

• 5+ years of experience in a support, development, engineering, IT, or a quality assurance organization.
• Experience with Red Hat Enterprise Linux, including installation, patch management, performance tuning and troubleshooting.
• Ability to manage and grow existing customer relationships by delivering proactive, relationship-based support.
• Outstanding verbal and written communication skills.
• Bachelor's degree in a technology-related discipline (computer science or engineering is an advantage).

Responsibilities

• Serve as the primary customer advocate within Red Hat, facilitating communication and collaboration across teams.
• Deliver Red Hat portfolio roadmap updates and assist customers with product upgrades and implementation.
• Rapidly learn and stay current with new technologies, including container orchestration, registries, build strategies, microservices, and automation environments.
• Specialize in Red Hat Enterprise Linux, providing expertise on its implementation and use.
• Perform technical reviews to proactively identify and prevent issues, sharing knowledge across teams.
• Gain a comprehensive understanding of the customer's technical infrastructures, environments, hardware, and product usage.
• Investigate and respond to support requests via various channels, including online, phone, video call, chat, etc.
• Provide strategic advice and guidance on current and future Red Hat products and solutions.

Skills

RHEL expertise

Communication skills

Relation-ship building

Problem solving

Project management

Education

Bachelor's degree in a technology-related discipline

Tools

Docker

Kubernetes

RPM-based Linux

Git

Job description

Red Hat is seeking an enterprise-level Senior Technical Account Manager to work remotely in the East US region. You will guide key customers on Red Hat Enterprise Linux, provide technical and architectural guidance, and continue learning security concepts.

You will also collaborate with engineering, product management, and support teams to resolve issues. The role emphasizes building long-lasting customer relationships, delivering proactive support, and managing customer expectations during