Senior Legal Document Production Lead

RRD Company; New York (NY); On-site; USD 32,000 - 47,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

401(k) with company match

Life insurance

Job summary

Williams Lea by RRD is seeking a Lead Document Production Associate to deliver exceptional client service through accurate document production in a fast-paced environment. You will edit, convert, format, compare, and finalize documents while troubleshooting software/hardware issues and training others.

The role runs 1st shift, Monday–Friday, 8:30 am–5:30 pm, with a focus on quality, timeliness, and client satisfaction. Prior supervisory experience and strong IT skills are essential.

Qualifications

• Bachelor’s degree or equivalent; substitution allowed.
• Minimum 6 years of office experience, word processing or document production.
• Expert knowledge of Microsoft Office suite.
• Experience with tape and/or audio file transcription desired.
• Expert software application troubleshooting skills.
• Ability to learn new software packages.
• Supervisory experience; 1+ years preferred.
• Ability to articulate ideas, motivate the team and follow policies and procedures.

Responsibilities

• Intakes work requests from the client; clarifies instructions and negotiates deadlines.
• Uses advanced knowledge to complete complex work requests and assist with all requests.
• Produces work with consistency, accuracy and quality; focuses on accountability.
• Trains junior staff members and supports the Supervisor/Manager.
• Responds to customer inquiries and complaints professionally and timely.
• Communicates with Supervisor/Manager on capacity, issues, and technical problems.
• Maintains adherence to company policies and ensures client expectations are met.

Skills

Customer service

Attention to detail

Communication skills

Team leadership

Problem solving

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office

Transcription equipment

Job description

Williams Lea by RRD is seeking a Lead Document Production Associate to deliver exceptional client service through accurate document production in a fast-paced environment. You will edit, convert, format, compare, and finalize documents while troubleshooting software/hardware issues and training others.

The role runs 1st shift, Monday–Friday, 8:30 am–5:30 pm, with a focus on quality, timeliness, and client satisfaction. Prior supervisory experience and strong IT skills are essential.