Senior Learning Architect - AI-Driven Frontline Training

Devoted Health; United States; On-site; USD 58,000 - 82,000; Full time

Benefits offered by this job

Health plan

Paid time off

Stipend

Stock options

Bonus eligibility

Parental leave

401K

Job summary

Devoted Health is seeking a Learning and Development professional to independently develop and deliver learning programs for frontline Guides, owning end-to-end training and partnering with operational and technical stakeholders.

The role focuses on AI-era curricula, multi-modal delivery, coaching, and ongoing product and process education to empower call center teams, with a comprehensive total rewards package and full-time employment.

Qualifications

• Experience designing and delivering AI-era instructional training using AI tools and workflows.
• 5+ years in learning design and facilitation across multiple modalities with innovative solutions.
• 3+ years independently managing full lifecycle instructional design projects from conceptualization through delivery and evaluation.

Responsibilities

• Analysis: identify learning needs, gaps, goals and metrics across levels and teams.
• Design: translate analysis into focused learning solutions with measurable objectives and sequencing.
• Design (AI-era): create soft-skill and competency curricula leveraging AI tools and determining delivery formats.
• Development: manage creation of learning materials across modalities and incorporate stakeholder feedback.
• Development (synthesis): integrate elements into cohesive final learning experiences.
• Implementation: handle logistics, deliver instructor-led materials, and upload accurate e-learning modules.
• Evaluation: assess effectiveness using Kirkpatrick Four Levels and multi-source data.

Skills

AI-era design

Multimodal learning

Cross-functional leadership

Emotional intelligence

Change management

Job description

Devoted Health is seeking a Learning and Development professional to independently develop and deliver learning programs for frontline Guides, owning end-to-end training and partnering with operational and technical stakeholders.

The role focuses on AI-era curricula, multi-modal delivery, coaching, and ongoing product and process education to empower call center teams, with a comprehensive total rewards package and full-time employment.