Senior Lead, Enterprise Customer Insights (Remote)

Lumen; Honolulu (HI); Remoto; USD 111.000 - 148.000; Tempo pieno

Descrizione del lavoro

Lumen is seeking a Customer Insights Manager to drive the Enterprise Customer Insights Roadmap within our Marketing organization. You’ll lead complex, vendor‑managed studies from planning through delivery, turning insights into actionable guidance for marketing, product, operations and sales leaders across B2B segments.

This remote, US-based role requires 5–7 years in B2B insights, strong data analytics, survey design, and experience with Power BI and SQL.

Competenze

• Bachelor's degree in Marketing, Business, Psychology, Statistics, or a related field.
• 5-7 years of experience in B2B Customer Insights.
• Experience in the technology / software industry.
• Experience analyzing quantitative customer and market data using statistical methods to identify meaningful patterns, trends, and business opportunities.
• Strong survey design, programming and distribution skills.
• HHands-on experience planning and conducting live customer interviews.
• Proven ability to manage external insights vendors and keep studies on scope, on time, and on budget.
• Ability to turn insights project findings into clear, compelling stories for executive audiences.

Mansioni

• Plan and conduct live customer interviews, then turn them into clear themes and recommendations
• Conduct deep‑dive data analysis to uncover buying and behavioral patterns, strategic opportunities, risks, and white spaces in existing and emerging product and customer segments
• Design and run survey‑based quantitative studies, covering questionnaire development, sampling, fielding, and statistical analysis
• Lead brand and market insights projects that measures awareness, perception, and competitive positioning across target B2B segments
• Test product concepts, offers, and messaging so that go‑to‑market decisions are grounded in customer evidence
• Generate Lumen Digital product insights, leveraging cross‑channel behavioral analytics, to improve the customer's digital experience
• Apply advanced analytics and predictive modeling to find emerging trends and inform marketing strategy
• Manage insights vendors as needed, from scoping through delivery
• Work with internal counterparts to make sure every project meets data governance and privacy standards

Conoscenze

B2B insights

Data analysis

Survey design

Live customer interviews

Vendor management

Executive storytelling

Formazione

Bachelor's degree in Marketing/Business/Psych/Statistics

Master's degree preferred

Strumenti

Power BI

SQL

Qualtrics

UserTesting

Descrizione del lavoro

Lumen is seeking a Customer Insights Manager to drive the Enterprise Customer Insights Roadmap within our Marketing organization. You’ll lead complex, vendor‑managed studies from planning through delivery, turning insights into actionable guidance for marketing, product, operations and sales leaders across B2B segments.

This remote, US-based role requires 5–7 years in B2B insights, strong data analytics, survey design, and experience with Power BI and SQL.