Senior IT Support Technician – End-User & HW/SW

TEKsystems; Clinton (IN); On-site; USD 37,000 - 41,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account

Transportation benefits

Employee Assistance Program

Paid time off

Job summary

TEKsystems in Clinton, IN is seeking an expert IT Support Technician for an onsite role supporting ~500 users and 200 devices. The ideal candidate has 5+ years in IT support in a complex environment, preferably manufacturing, with strong HW/SW troubleshooting and experience with Windows 10/11, printers, MS Office and Teams.

The position is fully onsite with a small two-person team. You will close tickets, provide end-user support, and contribute to a reliable, proactive IT help-desk experience.

Qualifications

• Minimum 5 years of IT Support experience in a complex environment.
• Manufacturing experience with 250+ users preferred.
• Self-motivated troubleshooter with strong user support skills.

Responsibilities

• Close tickets and handle end-user support tasks.
• Support a small team of 2 for ~500 users and 200 devices.
• Proficient in HW/SW troubleshooting, Windows 10/11, printers, MS Office and Teams.

Skills

Windows 11

Troubleshooting

Customer service

Education

Associate or Bachelor IT degree

Job description

TEKsystems in Clinton, IN is seeking an expert IT Support Technician for an onsite role supporting ~500 users and 200 devices. The ideal candidate has 5+ years in IT support in a complex environment, preferably manufacturing, with strong HW/SW troubleshooting and experience with Windows 10/11, printers, MS Office and Teams.

The position is fully onsite with a small two-person team. You will close tickets, provide end-user support, and contribute to a reliable, proactive IT help-desk experience.