Evening Desktop Support Technician — 2nd Shift

TEKsystems; Westfield (IN); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short/long-term disability

HSA

Transportation benefits

Employee Assistance Program

Time Off/Leave

Job summary

TEKsystems is seeking a 2nd shift desktop and technical support specialist to provide end-user support in a Westfield, IN area (Avon, IN also possible). The role focuses on resolving Windows 11 and Microsoft 365 issues, documenting all activity in ServiceNow, and delivering strong customer service in enterprise environments.

Candidates should be early in their IT career and eager to build skills, with the ability to install and configure devices, assist with new hire setups, and follow

Qualifications

• Experience with Windows 11 operating systems.
• Familiarity with Microsoft 365 applications (Outlook, Teams, Word, Excel, PowerPoint).
• Experience using or willingness to learn ServiceNow or other ticketing systems.
• Strong customer service and effective communication skills.
• Ability to troubleshoot common hardware and software issues.
• Ability to prioritize tasks in a fast-paced environment.
• Team-oriented attitude and willingness to learn new technologies.

Responsibilities

• Provide first-level support for desktop, laptop, printer, mobile device, and peripheral issues.
• Troubleshoot and resolve Windows 11 and Microsoft 365 issues including Outlook, Teams, OneDrive, and Office apps.
• Document incidents, service requests, and resolutions in ServiceNow.
• Install, configure, and deploy desktops, laptops, monitors, printers, and other end-user devices.
• Assist with new hire setups, hardware refreshes, equipment replacements, and user moves.
• Perform basic user account support, password resets, and access-related requests.
• Follow established support processes, procedures, and knowledge base documentation.
• Escalate complex issues to higher-level support when needed.
• Maintain high customer service levels and clear communication with end users.
• Meet ticket handling and resolution goals.
• Assist in creating and updating support documentation and knowledge articles.
• Adhere to IT policies, security standards, and compliance requirements.

Skills

Windows 11

Microsoft 365

Customer service

Troubleshooting

Communication

Ticketing systems

Tools

ServiceNow

Job description

TEKsystems is seeking a 2nd shift desktop and technical support specialist to provide end-user support in a Westfield, IN area (Avon, IN also possible). The role focuses on resolving Windows 11 and Microsoft 365 issues, documenting all activity in ServiceNow, and delivering strong customer service in enterprise environments.

Candidates should be early in their IT career and eager to build skills, with the ability to install and configure devices, assist with new hire setups, and follow