Onsite IT Support Tech: Windows 11 & M365

TEKsystems

Seattle (WA)

On-site

USD 39,000 - 41,000

Full time

7 days ago

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Job summary

TEKsystems is seeking a Technical Support Specialist to provide onsite IT support at its Seattle manufacturing facility. You will be the primary on-site IT resource handling desktop, laptop, Microsoft 365, and hardware/software issues, while coordinating with remote L2/L3 teams for escalations.

The role requires hands-on support in a manufacturing environment, with strong troubleshooting and customer service skills. This is a fully onsite contract position based in Seattle, WA.

Qualifications

3-5+ years of Desktop Support / Technical Support experience.
Experience with Windows 11, Microsoft 365, Active Directory, SCCM, and Intune.
Strong troubleshooting, communication, and customer service skills.
Basic understanding of networking concepts (TCP/IP, printers, IP addresses, routers, switches).

Responsibilities

Provide onsite desktop and technical support for end users
Troubleshoot Windows 11, Microsoft 365, Outlook, Teams, OneDrive, and hardware-related issues
Manage and resolve support tickets, walk-ups, and remote support requests
Support device imaging, deployments, refreshes, and software installations
Act as onsite "hands and feet" for infrastructure and vendor-related activities
Document troubleshooting efforts and elevate issues when necessary

Skills

Desktop Support

Windows 11

Microsoft 365

Active Directory

SCCM

Intune

Troubleshooting

Communication

Customer Service

Networking basics

Job description

The role requires hands-on support in a manufacturing environment, with strong troubleshooting and customer service skills. This is a fully onsite contract position based in Seattle, WA.

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