On-Site IT Support Engineer: End-User & DC Tech

Iron Systems, Inc; Indianapolis (IN); On-site; USD 40,000 - 65,000; Full time

Job summary

Iron Systems, Inc. is seeking an on-site Desktop Support Technician to provide end-user support in Indianapolis. You will troubleshoot PC-related issues and build/repair hardware as directed by CLIENT tech support, ensuring timely resolution and ticket updates.

Ideal candidates will have Windows 7/10 experience, familiarity with SCCM, and strong English communication. On-site and in-office support roles require proactive, organized work and adherence to SLAs across data center environments.

Qualifications

• Must have customer-facing skills and presentable appearance.
• Demonstrates independent and pro-active thinking.
• Works well with team and Professional Services.

Responsibilities

• Provide on-site and desk-side support to end users.
• Troubleshoot PC-related problems per direction from CLIENT level 2 or SPOC.
• Resolve incidents and requests within SLA in high-pressure environments.
• Build, configure and troubleshoot Install “Gold” images on PCs and laptops.
• Ensure tickets are updated daily.

Skills

Customer-facing

Independent thinking

Team relationships

Organized prioritization

Fully vaccinated

Education

CompTIA A+

CompTIA Network+

Microsoft MCP

MCITP

MCSE

Tools

Windows SCCM

Call logging system

Windows 7/10

Job description

Iron Systems, Inc. is seeking an on-site Desktop Support Technician to provide end-user support in Indianapolis. You will troubleshoot PC-related issues and build/repair hardware as directed by CLIENT tech support, ensuring timely resolution and ticket updates.

Ideal candidates will have Windows 7/10 experience, familiarity with SCCM, and strong English communication. On-site and in-office support roles require proactive, organized work and adherence to SLAs across data center environments.