Desktop Support Specialist – End-User & Cloud

TEKsystems; Whitestown (IN); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Plan

Life Insurance

Disability

HSA

Transit benefits

EAP

PTO

Job summary

TEKsystems in Whitestown, IN is seeking a Desktop Support Analyst to provide hands-on IT support for end-user devices, operating systems, and warehouse technologies. You will troubleshoot OS and app issues, manage printers and scanners, and assist with deployments in a fast-paced environment.

The role emphasizes strong customer service, teamwork, and the ability to work independently while ensuring timely incident resolution across multiple platforms.

Qualifications

• Associate degree in Information Technology or related field preferred, or equivalent experience.
• Experience supporting enterprise desktop environments and end-user technologies.
• Strong knowledge of desktop hardware, OS, networking concepts (TCP/IP), and device management.
• Experience configuring and troubleshooting computer hardware and peripherals.
• Familiarity with virtual desktop and cloud-based computing environments.
• Experience supporting mobile devices and endpoint technologies.
• Experience supporting warehouse or distribution tech is highly preferred.

Responsibilities

• Provide desktop and end-user support for hardware, software, mobile devices, and peripherals.
• Troubleshoot incidents related to OS, apps, network connectivity, and device configurations.
• Support virtual desktop environments and cloud-based desktop solutions.
• Install, configure, maintain, and upgrade computer hardware and software.
• Diagnose and resolve workstation, printer, and peripheral issues.
• Assist with device deployments, upgrades, and refresh initiatives.
• Monitor, document, and resolve service requests promptly.
• Collaborate with business users and IT teams on issues and projects.
• Participate in process improvement initiatives and tech projects.

Skills

Desktop Support

End User Support

Windows 10/11

Microsoft 365

Cloud‑Based Desktops

Android Device Support

TCP/IP Networking

Printer/Scanner Support

Mobile Device Management

Incident & Service Request Mgmt

Education

Associate degree in IT

Tools

VDI/Virtual Desktop

Cloud Computing Environments

Job description

TEKsystems in Whitestown, IN is seeking a Desktop Support Analyst to provide hands-on IT support for end-user devices, operating systems, and warehouse technologies. You will troubleshoot OS and app issues, manage printers and scanners, and assist with deployments in a fast-paced environment.

The role emphasizes strong customer service, teamwork, and the ability to work independently while ensuring timely incident resolution across multiple platforms.