Desktop Support Pro — Windows 11 & Microsoft 365 (Onsite)

TEKsystems; Westfield (IN); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401(k) Retirement Plan

Life Insurance

Disability benefits

HSA

Transit benefits

Employee Assistance Program

Paid time off

Job summary

TEKsystems is hiring for a desktop support professional in Westfield, IN. This contract role focuses on providing first-line IT support to end users in corporate and manufacturing environments, troubleshooting hardware and software, and maintaining ticket records.

You will help with new hire setups, device deployments, password resets, and document resolutions. Strong communication and a customer-service mindset are essential for success in a fast-paced, onsite setting.

Qualifications

• Basic understanding of Windows 11 operating systems.
• Familiarity with Microsoft 365 apps including Outlook, Teams, Word, Excel, and PowerPoint.
• Experience using ServiceNow or other ticketing systems.
• Strong customer service and communication skills.
• Ability to troubleshoot common hardware and software issues.
• Ability to prioritize tasks and work in a fast-paced environment.
• Team-oriented attitude with a willingness to learn new technologies.

Responsibilities

• Provide first-level support for desktop, laptop, printer, mobile device, and peripheral issues.
• Troubleshoot and resolve Windows 11 and Microsoft 365 issues, including Outlook, Teams, OneDrive, and Office apps.
• Document incidents, service requests, and resolutions in ServiceNow.
• Install, configure, and deploy desktop computers, laptops, monitors, printers, and other end-user devices.
• Assist with new hire setups, hardware refreshes, equipment replacements, and user moves.
• Perform basic user account support, password resets, and access-related requests.
• Follow established support processes, procedures, and knowledge base documentation.
• Escalate complex technical issues to senior support teams when necessary.
• Maintain a high level of customer service and communicate effectively with end users.
• Meet established ticket handling and resolution goals.
• Participate in creating and updating support documentation and knowledge articles.
• Adhere to all IT policies, security standards, and compliance requirements.

Skills

Windows 11

Microsoft 365

Customer service

Ticketing systems

Troubleshooting

Communication

Tools

ServiceNow

Job description

TEKsystems is hiring for a desktop support professional in Westfield, IN. This contract role focuses on providing first-line IT support to end users in corporate and manufacturing environments, troubleshooting hardware and software, and maintaining ticket records.

You will help with new hire setups, device deployments, password resets, and document resolutions. Strong communication and a customer-service mindset are essential for success in a fast-paced, onsite setting.