Senior IT Support Specialist - Data Center & Networking

Wipro; Austin (TX); On-site; USD 45,000 - 121,000; Full time

Benefits offered by this job

Full range of medical and dental benefits

Paid time off, including sick leave

Disability insurance

Job summary

A leading tech company in Austin is seeking a skilled Technical Support Specialist to diagnose client issues and provide IT assistance. Candidates should have 3-5 years in technical support with expertise in ServiceNow and networking knowledge. The role offers a competitive salary range of $45,000 to $121,000 along with comprehensive benefits. Candidates with a drive for innovation and the ability to work independently will thrive in this dynamic environment.

Qualifications

• 3-5 years of experience in technical support.
• Extremely knowledgeable with ServiceNow Ticketing Tool.
• Basic knowledge with computer networks, including Cisco.

Responsibilities

• Diagnose and troubleshoot incoming client help desk requests.
• Provide timely resolution of problems or escalate as needed.
• Assist with new employee onboarding including hardware configuration.

Skills

Technical Support

Ability to establish priorities

Ability to communicate complex technology issues

Tools

ServiceNow Ticketing Tool

Office 365

Job description

A leading tech company in Austin is seeking a skilled Technical Support Specialist to diagnose client issues and provide IT assistance. Candidates should have 3-5 years in technical support with expertise in ServiceNow and networking knowledge. The role offers a competitive salary range of $45,000 to $121,000 along with comprehensive benefits. Candidates with a drive for innovation and the ability to work independently will thrive in this dynamic environment.