Senior Production Support Specialist

Wipro; Austin (TX); On-site; USD 100,000 - 105,000; Full time

Benefits offered by this job

Full range of medical and dental benefits

Disability insurance

Paid time off

Job summary

A leading IT services company is seeking a technical support specialist in Austin, Texas. The role involves managing client inquiries, providing troubleshooting assistance, and ensuring compliance with service level agreements. Candidates should have 5-8 years of experience in logistics and a commitment to delivering exceptional customer service. The expected salary range is $100,000 to $105,000, combined with a comprehensive benefits package. Join a company dedicated to digital transformation and your personal reinvention.

Qualifications

• 5-8 years of experience in logistics.

Responsibilities

• Support process by managing transactions as per required quality standards.
• Deliver excellent customer service through effective diagnosis and troubleshooting of client queries.
• Build capability to ensure operational excellence and maintain superior customer service levels.

Job description

A leading IT services company is seeking a technical support specialist in Austin, Texas. The role involves managing client inquiries, providing troubleshooting assistance, and ensuring compliance with service level agreements. Candidates should have 5-8 years of experience in logistics and a commitment to delivering exceptional customer service. The expected salary range is $100,000 to $105,000, combined with a comprehensive benefits package. Join a company dedicated to digital transformation and your personal reinvention.