IT Operations Specialist – Onsite Austin, Growth & Benefits

SHI; Austin (TX); Presencial; USD 55.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

Growth opportunities

Diversity champion

Modern facilities

Descripción de la vacante

SHI International Corp. in Austin, TX is hiring an IT Operations Specialist to provide Level 1 technical support to end-users onsite. You will handle a wide range of service requests for hardware, software, and applications, documenting solutions and escalating complex issues as needed.

The role requires a Bachelor's degree and 1–3 years of related experience, with familiarity in ServiceNow or Jira Service Desk. The position offers competitive pay with benefits and opportunities for growth.

Formación

• Bachelor's degree in a related field or equivalent work experience required.
• 1–3 years of experience in a similar IT support role.
• Strong analytical and problem-solving skills.
• Ability to work flexible hours and manage multiple tasks.

Responsabilidades

• Respond to a wide range of service requests and incidents from end-users.
• Diagnose, troubleshoot, and resolve issues or escalate per procedures.
• Document solutions and maintain knowledge base articles.
• Communicate resolution steps clearly and meet performance targets.

Conocimientos

Windows support

Incident management

Communication

Problem solving

Time management

Teamwork

Educación

Bachelor's degree in a related field

Herramientas

ServiceNow

Remedy

Jira Service Desk

Descripción del empleo

SHI International Corp. in Austin, TX is hiring an IT Operations Specialist to provide Level 1 technical support to end-users onsite. You will handle a wide range of service requests for hardware, software, and applications, documenting solutions and escalating complex issues as needed.

The role requires a Bachelor's degree and 1–3 years of related experience, with familiarity in ServiceNow or Jira Service Desk. The position offers competitive pay with benefits and opportunities for growth.