Senior IT Support Engineer: Hands-on, Impactful Tech

xAI; Austin (TX); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Opportunities for growth

Professional development

Inclusive workplace

Job summary

A leading AI technology firm in Austin is looking for an IT specialist to join its team. The ideal candidate will provide second-line technical support, resolve complex issues, and manage user accounts within a collaborative environment. Candidates should possess strong technical skills, effective communication abilities, and a commitment to customer service. This full-time position requires 2-4 years of relevant experience and offers opportunities for growth and professional development.

Qualifications

• 2-4 years of experience in IT, helpdesk, or a related technical role.
• Strong knowledge of Windows and macOS operating systems.
• Proficiency in troubleshooting network issues and basic server administration.

Responsibilities

• Provide second-line technical assistance for hardware, software, and network issues.
• Diagnose and resolve complex technical problems.
• Manage user accounts and system permissions.

Skills

Technical expertise

Problem-solving

Customer service

Effective communication

Education

Associate's or Bachelor's degree in IT or related field

Tools

ServiceNow

Jira

Windows Server

Linux

Job description

A leading AI technology firm in Austin is looking for an IT specialist to join its team. The ideal candidate will provide second-line technical support, resolve complex issues, and manage user accounts within a collaborative environment. Candidates should possess strong technical skills, effective communication abilities, and a commitment to customer service. This full-time position requires 2-4 years of relevant experience and offers opportunities for growth and professional development.