Onsite IT Operations Specialist — Flexible Hours

SHI International; Austin (TX); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Medical benefits

401K plan

Flexible spending account

Job summary

SHI International Corp. is seeking an IT Operations Specialist for our Austin, TX office to provide Level 1 support for end-users, covering hardware, software, and applications.

This onsite role emphasizes urgency, consistency, and growing technical specialization within the service desk. The ideal candidate possesses 1–3 years in a similar role, strong Windows support skills, and experience with ServiceNow, Remedy, or Jira Service Desk.

Qualifications

• Bachelor's degree in a related field or equivalent work experience.
• 1–3 years in a similar IT operations or service desk role.
• Experience with Windows desktop support and basic server troubleshooting.
• Familiarity with ServiceNow, Remedy or Jira Service Desk.
• Excellent communication and problem-solving skills.

Responsibilities

• Respond to a wide range of service requests and incidents from end-users.
• Diagnose, troubleshoot, and resolve technical issues using available resources.
• Contribute to knowledge base articles and support documentation.
• Communicate resolution steps and escalation information clearly to users.
• Escalate complex issues per established procedures and meet performance targets.

Skills

Windows support

Analytical skills

Troubleshooting

Communication

Time management

Education

Bachelor's degree

Tools

ServiceNow

Remedy

Jira Service Desk

Job description

SHI International Corp. is seeking an IT Operations Specialist for our Austin, TX office to provide Level 1 support for end-users, covering hardware, software, and applications.

This onsite role emphasizes urgency, consistency, and growing technical specialization within the service desk. The ideal candidate possesses 1–3 years in a similar role, strong Windows support skills, and experience with ServiceNow, Remedy, or Jira Service Desk.