ServiceNow Production Support Lead: Incident & ITIL Expert

NeerInfo Solutions; Austin (TX); On-site; USD 100,000 - 130,000; Full time

Job summary

A leading technology solutions provider is seeking a ServiceNow - Production Support Lead to interface with stakeholders and manage system stability in Austin, TX. This role involves leading high-priority issue resolution, driving process improvements, and overseeing support operations. Required qualifications include a Bachelor's degree and 4+ years in IT with a strong background in ServiceNow platform support and ITIL processes. Candidates must be located near Austin or willing to relocate.

Qualifications

• 4+ years of experience in Information Technology.
• Experience in ServiceNow Production support projects.
• Understanding of ITIL processes (Incident, Problem, Change, CMDB).

Responsibilities

• Interface with key stakeholders across the Production Support Life Cycle.
• Lead resolution of high-priority issues and ensure system stability.
• Manage day-to-day support operations and service requests.

Skills

ServiceNow Platform Support

ITIL Processes

Integration Concepts

Education

Bachelor’s degree or foreign equivalent

Tools

ServiceNow

Job description

A leading technology solutions provider is seeking a ServiceNow - Production Support Lead to interface with stakeholders and manage system stability in Austin, TX. This role involves leading high-priority issue resolution, driving process improvements, and overseeing support operations. Required qualifications include a Bachelor's degree and 4+ years in IT with a strong background in ServiceNow platform support and ITIL processes. Candidates must be located near Austin or willing to relocate.