Onsite Tech Support Specialist – Downtown Austin

Akkodis; Austin (TX); On-site; USD 27,979 - 29,756; Full time

Benefits offered by this job

Free training & certification courses

Company-provided laptop & headset

Medical, dental, vision benefits

401K plan

Job summary

A technology solutions firm is seeking a Tech Support Specialist to provide troubleshooting support for retail locations in Austin, TX. This role offers a starting pay of $20.31/hour, with the possibility of conversion to full-time. Ideal candidates will have 1+ years of tech support experience, open availability, and strong problem-solving skills. This position includes a 6-month contract and benefits like paid leave and a 401K plan.

Qualifications

• 1+ years of call center or customer service experience.
• 1+ years of tech support/troubleshooting experience.

Responsibilities

• Provide phone and web-based troubleshooting support for retail locations.
• Diagnose and resolve issues independently.
• Explain technical solutions clearly to customers.

Skills

Open availability

Strong communication skills

Problem-solving mindset

Passion for technology

Job description

A technology solutions firm is seeking a Tech Support Specialist to provide troubleshooting support for retail locations in Austin, TX. This role offers a starting pay of $20.31/hour, with the possibility of conversion to full-time. Ideal candidates will have 1+ years of tech support experience, open availability, and strong problem-solving skills. This position includes a 6-month contract and benefits like paid leave and a 401K plan.