Campus IT Service Desk Specialist: Student & Faculty Support

San José State University; San Jose (CA); Presencial; USD 51.000 - 75.000; Tempo integral

Benefícios oferecidos por esta vaga

Benefits package worth 30-35% of base

Resumo da vaga

San José State University in San José, CA is seeking a Customer Service Specialist I to serve as the first contact for students, faculty, staff, and prospective students with login, navigation, or basic processing issues across enterprise systems.

The role delivers frontline IT support, logs and routes service tickets, and assists with scheduling training rooms and WEPA print services. Weekend and after-hours support are required as part of the service desk schedule.

Qualificações

• Bachelor’s degree or equivalent in a related field.
• Experience in technical support and customer service.
• Experience in a University or college environment preferred.

Responsabilidades

• Provide login and technical support to students, faculty, and staff.
• Log, route, and track service tickets using the university ticketing system.
• Coordinate service desk activities and assist with scheduling training rooms.
• Assist with WEPA print services and printing issues across campus.
• Provide in-person support at housing locations, computer labs, and gaming rooms.

Conhecimentos

IT systems knowledge

Troubleshooting

Communication skills

Time management

Analytical thinking

Team collaboration

Confidentiality

Formação

Bachelor’s degree or equivalent in a related field

Ferramentas

WEPA print services

Descrição da vaga

San José State University in San José, CA is seeking a Customer Service Specialist I to serve as the first contact for students, faculty, staff, and prospective students with login, navigation, or basic processing issues across enterprise systems.

The role delivers frontline IT support, logs and routes service tickets, and assists with scheduling training rooms and WEPA print services. Weekend and after-hours support are required as part of the service desk schedule.