Senior IT Support & Security Specialist (On-Site)

Feed Energy; Pleasant Hill (IA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life and disability

Generous 401k match

Continuing education

Annual bonuses

Wellness reimbursement

8 Paid Holidays

Job summary

Feed Energy is seeking a seasoned IT Specialist to deliver day-to-day technical support for employees across the organization. You will be the primary point of contact for user support, resolving hardware, software, and Microsoft 365 issues while ensuring staff have the tools they need to succeed.

Because operations run 24/7, occasional after-hours support may be required. This on-site role is based in Pleasant Hill, Iowa, with some travel to other plants as needed.

Qualifications

• Associate or bachelor’s degree in IT or related field required or equivalent experience.
• 5+ years in IT support, help desk, or systems administration preferred.
• Willing to work nights/weekends for support or upgrades as needed.

Responsibilities

• Provide technical support for desktops, laptops, mobile devices, printers, and other end-user equipment.
• Troubleshoot and resolve hardware, software, network, and system issues.
• Administer and support Microsoft 365 applications, user accounts, licensing, and security settings.
• Configure, deploy, maintain, and inventory company hardware and technology assets.
• Assist with onboarding and offboarding processes, including account creation, permissions management, and equipment setup.
• Monitor and optimize system and network performance, escalating issues when needed.
• Maintain accurate IT documentation, knowledge base articles, procedures, and asset records.
• Provide technology training and guidance to employees as needed.
• Drive IT service excellence through incident management, request fulfillment, and problem resolution.

Skills

IT support

Help desk

Windows OS

Microsoft 365

Troubleshooting

Customer service

Communication

Documentation

Education

Associate or bachelor's degree in IT or related field

Tools

Microsoft 365 Admin

Active Directory

SharePoint

OneDrive

Job description

Feed Energy is seeking a seasoned IT Specialist to deliver day-to-day technical support for employees across the organization. You will be the primary point of contact for user support, resolving hardware, software, and Microsoft 365 issues while ensuring staff have the tools they need to succeed.

Because operations run 24/7, occasional after-hours support may be required. This on-site role is based in Pleasant Hill, Iowa, with some travel to other plants as needed.