Senior Field IT Engineer – On-Site & Remote Support

Independent Software; Columbia (MD); On-site; USD 60,000 - 80,000; Full time

Job summary

Independent Software is seeking an IT Field Support Specialist to deliver Tier 2 and 3 technical assistance in mission-critical environments, supporting both on-site and remote users. You will troubleshoot, install, and maintain workstations, servers, printers, and network infrastructure while ensuring security and reliability.

You will conduct site surveys, plan equipment procurement, train end users, and work with cross-functional teams to keep systems running smoothly.

Qualifications

• Experience installing, repairing, and troubleshooting computer hardware and peripherals.
• Proficiency with Microsoft Windows operating systems, software installation, antivirus, and security updates.
• Working knowledge of Active Directory, Group Policy, and Microsoft Office applications.
• Ability to read and interpret technical manuals and schematics.
• Experience providing remote desktop and end-user support.
• Strong analytical, organizational, communication, and customer service skills.
• Ability to work independently while managing multiple priorities.

Responsibilities

• Provide Tier 2 and Tier 3 technical support for workstations, servers, printers, peripherals, and teleconferencing equipment.
• Conduct site surveys and document existing configurations and user requirements.
• Analyze hardware requirements and assist with equipment procurement and installation planning.
• Install, configure, troubleshoot, repair, and test hardware, operating systems, and software applications.
• Support network upgrades, structured cabling, and communications infrastructure, including fiber optic and Ethernet connectivity.
• Maintain workstations, servers, printers, telephone systems, and related IT equipment.
• Build custom interconnecting cables as needed.
• Train end users on hardware operation and basic troubleshooting.
• Document work performed using ticketing systems and follow established standard operating procedures.
• Collaborate with technical teams and provide exceptional customer support both remotely and on-site.

Skills

Hardware troubleshooting

Windows OS & software install

Active Directory

Group Policy

Remote desktop support

Communication & customer service

Multitasking/prioritization

Education

High school diploma or GED

Two+ years IT support experience

Tools

Microsoft Office

Job description

Independent Software is seeking an IT Field Support Specialist to deliver Tier 2 and 3 technical assistance in mission-critical environments, supporting both on-site and remote users. You will troubleshoot, install, and maintain workstations, servers, printers, and network infrastructure while ensuring security and reliability.

You will conduct site surveys, plan equipment procurement, train end users, and work with cross-functional teams to keep systems running smoothly.