Regional IT Technician: Onsite & Travel Support

Prairie Farms Dairy, Inc.; Kansas City (MO); On-site; USD 60,000 - 65,000; Full time

Job summary

Prairie Farms Dairy, Inc. is seeking a Regional Information Technology professional to serve as the primary onsite IT resource across multiple locations.

This role provides hands-on support, delivers infrastructure and endpoint projects, and ensures consistent services at all facilities. The position requires travel to plants and distribution centers, strong troubleshooting, experience with handheld devices, and knowledge of Active Directory and Microsoft 365.

Qualifications

• Associate or Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent experience.
• 1-3 years of IT support experience.
• Strong troubleshooting skills.
• Experience with handheld/mobile device support.
• Knowledge of Active Directory and Microsoft 365.
• CompTIA certifications.

Responsibilities

• Travel to assigned plants, branches, and distribution centers to provide onsite IT support and project execution.
• Serve as the local IT representative, building relationships with plant leadership, office staff, and route supervisors.
• Conduct site visits, resolve issues onsite, and document work performed.
• Act as onsite ‘smart hands’ for network, server, and infrastructure teams.
• Diagnose and repair hardware, software, and network issues.
• Install and configure workstations, printers, and network-connected devices.
• Support DSD handheld devices used by drivers and supervisors; deploy and troubleshoot handheld devices and applications.
• Execute IT projects such as deployments, upgrades, and migrations; coordinate with corporate IT; respond to escalated support requests; document all work in ticketing systems.

Skills

Troubleshooting

Handheld/mobile support

Active Directory

Microsoft 365

CompTIA certifications

Education

Associate or Bachelor's degree in Computer Science/Information Technology or related field

Job description

Prairie Farms Dairy, Inc. is seeking a Regional Information Technology professional to serve as the primary onsite IT resource across multiple locations.

This role provides hands-on support, delivers infrastructure and endpoint projects, and ensures consistent services at all facilities. The position requires travel to plants and distribution centers, strong troubleshooting, experience with handheld devices, and knowledge of Active Directory and Microsoft 365.