Associate IT Support & Service Analyst

Ruan Transportation Management Systems; Des Moines (IA); On-site; USD 42,000 - 60,000; Full time

Job summary

Ruan Transportation Management Systems in Des Moines, IA is seeking an IT support professional for a full-time, onsite role. You will assess and troubleshoot basic issues across software, hardware, systems, and applications while participating in an on-call rotation for after-hours support.

The position emphasizes hands-on problem solving, documentation, and collaboration with the IT team to ensure reliable technology services for daily operations.

Qualifications

• Assess and troubleshoot basic IT support issues.
• Understand modern software, hardware, systems and applications.
• Participate in on-call rotation for support outside core hours.

Responsibilities

• Troubleshoot, resolve, and elevate IT issues.
• Fulfill IT requests.
• Create and maintain accurate records and technical documentation.
• Perform technical cross-training with team members.

Skills

Troubleshooting

Job description

This is a full-time position working onsite in Des Moines, IA.
Assess and troubleshoot basic support issues while applying understanding of modern software, hardware, systems, and applications. Participate in on-call rotation for support outside of core hours.

Responsibilities:

• Troubleshoot, resolve, and elevate IT issues. Fulfill IT requests.
• Create and maintain accurate records and technical documentation.
• Perform technical cross-training with team members.
• Perform other specialized tasks in relation to established career development plans.