Senior IT Support Engineer — Onsite, Mission-Critical

Rocket Lab; Diamondhead (MS); On-site; USD 70,000 - 90,000; Full time

Job summary

Rocket Lab is seeking a Senior IT Support Analyst I to be based on-site at the Stennis facility in Mississippi. You will serve as the senior on-site IT resource, owning local infrastructure, supporting engineers, technicians and Launch operations, and driving IT projects from planning through execution.

You will bring 5+ years in IT support or infrastructure, with a STEM background and knowledge of ITIL, AD, and networks.

Qualifications

• 5+ years of IT support, systems or infrastructure experience with STEM background.
• Familiar with ITIL service delivery and change, incident, problem, and configuration management.
• Experience across Windows/Linux, AD, networking, scripting tools, and monitoring.

Responsibilities

• Provide on-site IT services to Rocket Lab staff at Stennis, including deskside support.
• Manage on-site infrastructure: clients, servers, network, and related documentation.
• Own medium-to-large IT projects end-to-end with collaboration from IT teams.
• Support Launch and Mission Operations during critical periods and events.

Skills

IT support

Systems administration

Infrastructure

Networking basics

PowerShell

Python

Active Directory

Change management

Scripting

Education

STEM degree or equivalent technical background

Tools

Azure

Office 365

Ansible

Terraform

ITIL

Job description

Rocket Lab is seeking a Senior IT Support Analyst I to be based on-site at the Stennis facility in Mississippi. You will serve as the senior on-site IT resource, owning local infrastructure, supporting engineers, technicians and Launch operations, and driving IT projects from planning through execution.

You will bring 5+ years in IT support or infrastructure, with a STEM background and knowledge of ITIL, AD, and networks.