Senior IT Support Engineer - White-Glove, Global & On-Call

Franklin Fitch; Miami (FL); On-site; USD 70,000 - 105,000; Full time

Job summary

Franklin Fitch is seeking a Senior IT Support Engineer to provide high-touch technology support to senior executives, assistants, and staff across the office and shop floor. The role covers deployment, incident escalation, and end-user device management, including onboarding and access control.

The position involves on-call rotations and collaboration with global teams, ensuring secure access, device provisioning, and proactive problem resolution in a fast-paced environment.

Qualifications

• Experience with endpoint management, Office 365 (Microsoft 365), IAM, Intune, networking, and automation.
• Experience in an office and/or shop floor environment.
• Ability to work as an individual contributor and handle Tier 1–3 tickets.

Responsibilities

• Deliver white-glove IT support to senior executives and executive assistants.
• Serve as a senior escalation point for complex desktop, mobility, and end-user issues.
• Support a global workforce across office, remote, and travelling users.
• Manage onboarding, offboarding, device provisioning, and user access requests.
• Participate in an on-call rotation supporting business-critical and executive technology needs.
• Maintain executive-ready spare devices and coordinate rapid device replacements when required.
• Provide AV and conferencing support for board meetings, leadership events, and critical business presentations.
• Administer and support Microsoft 365, Entra ID, Intune, Windows 11, Apple devices, and endpoint management platforms.

Tools

Endpoint Management

Office 365

IAM

Intune

Networking

Automation

Job description

Franklin Fitch is seeking a Senior IT Support Engineer to provide high-touch technology support to senior executives, assistants, and staff across the office and shop floor. The role covers deployment, incident escalation, and end-user device management, including onboarding and access control.

The position involves on-call rotations and collaboration with global teams, ensuring secure access, device provisioning, and proactive problem resolution in a fast-paced environment.