Executive IT Concierge (Onsite) – Senior Leader Support

Franklin Fitch; United States; On-site; USD 126,000 - 154,000; Full time

Job summary

Franklin Fitch is seeking an Executive Support Specialist to provide white glove IT support to senior executives and their assistants onsite in Midtown. You will own issues through resolution, escalate complex incidents, and ensure Apple and Microsoft ecosystems run smoothly across office, remote, and international environments.

The role requires 7–10 years of IT end-user computing experience, strong hands-on with Microsoft 365, Intune, Autopilot, Entra ID, and Apple Business Manager; on-call

Qualifications

• 7 to 10 years in IT end user compute or service delivery.
• 3+ years supporting executives or VIPs in a white glove environment.
• Strong hands on experience with Microsoft 365, Entra ID, Intune, Windows 11 and Autopilot.
• Experience with Apple Business Manager, iPhone management and MFA.
• Strong conference room and video conferencing experience.
• Experience with ServiceNow or a similar ITSM platform.
• Polished communication skills with the ability to stay calm under pressure.
• High level of discretion when working with senior stakeholders.
• Comfortable with scheduled on call and occasional out of hours support.
• Authorized to work in the US.

Responsibilities

• Provide white glove IT support to senior executives and their assistants, owning issues through to resolution.
• Act as a senior escalation point for complex end user issues across the wider business.
• Support users across office, remote and international environments.
• Manage executive devices, including laptops, iPhones, Intune, Autopilot and Apple Business Manager.
• Support conference rooms, AV, executive meetings and business critical events.
• Manage onboarding, offboarding, hardware refreshes and IT assets.
• Maintain documentation, ticket quality and service levels.
• Participate in an on call rotation, including occasional evenings and weekends.
• Identify ways to improve the executive and end user experience through better processes and automation.

Skills

Executive support

White glove support

Microsoft 365

Intune

Autopilot

Apple Business Manager

Video conferencing

ServiceNow

Tools

Entra ID

Windows 11

ServiceNow

Job description

Franklin Fitch is seeking an Executive Support Specialist to provide white glove IT support to senior executives and their assistants onsite in Midtown. You will own issues through resolution, escalate complex incidents, and ensure Apple and Microsoft ecosystems run smoothly across office, remote, and international environments.

The role requires 7–10 years of IT end-user computing experience, strong hands-on with Microsoft 365, Intune, Autopilot, Entra ID, and Apple Business Manager; on-call