Information Technology Support Engineer

Franklin Fitch; Miami (FL); On-site; USD 70,000 - 105,000; Full time

Job summary

Franklin Fitch is seeking a Senior IT Support Engineer to provide high-touch technology support to senior executives, assistants, and staff across the office and shop floor. The role covers deployment, incident escalation, and end-user device management, including onboarding and access control.

The position involves on-call rotations and collaboration with global teams, ensuring secure access, device provisioning, and proactive problem resolution in a fast-paced environment.

Qualifications

• Experience with endpoint management, Office 365 (Microsoft 365), IAM, Intune, networking, and automation.
• Experience in an office and/or shop floor environment.
• Ability to work as an individual contributor and handle Tier 1–3 tickets.

Responsibilities

• Deliver white-glove IT support to senior executives and executive assistants.
• Serve as a senior escalation point for complex desktop, mobility, and end-user issues.
• Support a global workforce across office, remote, and travelling users.
• Manage onboarding, offboarding, device provisioning, and user access requests.
• Participate in an on-call rotation supporting business-critical and executive technology needs.
• Maintain executive-ready spare devices and coordinate rapid device replacements when required.
• Provide AV and conferencing support for board meetings, leadership events, and critical business presentations.
• Administer and support Microsoft 365, Entra ID, Intune, Windows 11, Apple devices, and endpoint management platforms.

Tools

Endpoint Management

Office 365

IAM

Intune

Networking

Automation

Job description

A leading publicly traded organisation is seeking a Senior IT Support Engineer to provide high-touch technology support to the end users in the office and supply chain floor.

Key Responsibilities

• Deliver white-glove IT support to senior executives and executive assistants
• Serve as a senior escalation point for complex desktop, mobility, and end-user issues
• Support a global workforce across office, remote, and travelling users
• Manage onboarding, offboarding, device provisioning, and user access requests
• Participate in an on-call rotation supporting business-critical and executive technology needs
• Maintain executive-ready spare devices and coordinate rapid device replacements when required
• Provide AV and conferencing support for board meetings, leadership events, and critical business presentations
• Administer and support Microsoft 365, Entra ID, Intune, Windows 11, Apple devices, and endpoint management platforms

Required Experience

• Experience with: Endpoint Management, Office 365, IAM, Intune, Networking, Automation
• Experience working in an office and/or shop floor environment
• Ability to work as an individual contributor
• Experience working across Tier 1 - Tier 3 level tickets