Senior IT Support & Endpoint Specialist

City of New Orleans; New Orleans (LA); In loco; USD 42.000 - 62.000; Tempo pieno

Descrizione del lavoro

The City of New Orleans SWBNO is seeking a highly technical Desktop Support Analyst to resolve escalated issues for desktop, account, and end-user technology. This role requires independence and expertise with endpoint management tools to ensure reliable service delivery.

The position involves troubleshooting, deployment, and conference room support within a large municipal IT environment, with an emphasis on professional client service and timely resolution of incidents.

Competenze

• Bachelor's degree in CS/IT/IS or related field with 1 year of desk­top support, help desk, or end-user technology support.
• Associate's degree in CS/IT/IS or related field with 3 years of desk­top support, help desk, or end-user technology support.
• High School Diploma or GED with 5 years of desk­top support, help desk, or end-user technology support.

Mansioni

• Resolve escalated desktop, account, and end-user issues with increasing independence.
• Administer user accounts and endpoint management tools; handle deployment and conference room support.

Conoscenze

Desktop support

Help desk

End-user support

Formazione

Bachelor's Degree in CS/IT/IS

Associate's Degree in CS/IT/IS

High School Diploma or GED

Descrizione del lavoro

The City of New Orleans SWBNO is seeking a highly technical Desktop Support Analyst to resolve escalated issues for desktop, account, and end-user technology. This role requires independence and expertise with endpoint management tools to ensure reliable service delivery.

The position involves troubleshooting, deployment, and conference room support within a large municipal IT environment, with an emphasis on professional client service and timely resolution of incidents.