Desktop Support & Endpoint Specialist

Louisiana State University; Baton Rouge (LA); On-site; USD 42,000 - 64,000; Full time

Job summary

Louisiana State University seeks a Desktop Support Analyst I to provide first-level endpoint and desktop support for faculty, staff, and students on campus. You will troubleshoot hardware, OS, and software across Windows, macOS, and mobile platforms using centralized tools.

The role requires documenting incidents, assisting with OS upgrades and hardware refreshes, and supporting Microsoft 365, email, VPN, and LMS.

Qualifications

• Provides first-level endpoint and desktop support for faculty, staff, and students.
• Supports Windows, macOS, and mobile platforms; uses centralized management tools.

Responsibilities

• Technical Support: Provides endpoint and desktop support for university‑supported technologies.
• Troubleshoots hardware, OS, and application issues across Windows, macOS, and mobile platforms.
• Installs, configures, images, deploys, and maintains computers using centralized tools.
• Supports software including Microsoft 365, email services, VPN, and LMS.
• Diagnoses connectivity issues and supports accessibility solutions.
• Customer Service & Escalation: Tier 1 escalation resource for Help Desk staff.
• Communicates technical information to non‑technical users and leadership.
• Documents incidents and resolutions in the ticketing system; meets SLAs.
• Systems & Projects: Aids OS upgrades, hardware refreshes, and software deployments.
• Supports endpoint security, patch management, and compliance activities.
• Tests new hardware/software and suggests process improvements.
• Collaboration & Mentorship: Collaborates with security teams; mentors juniors.
• Assists in creating training materials and knowledge base articles.
• Other duties as assigned.

Skills

Technical Support

Customer Service

Documentation

Collaboration

Mentorship

Education

Bachelor's degree

Tools

Microsoft 365

Email services

VPN

Endpoint security solutions

Learning Management Systems

Job description

Louisiana State University seeks a Desktop Support Analyst I to provide first-level endpoint and desktop support for faculty, staff, and students on campus. You will troubleshoot hardware, OS, and software across Windows, macOS, and mobile platforms using centralized tools.

The role requires documenting incidents, assisting with OS upgrades and hardware refreshes, and supporting Microsoft 365, email, VPN, and LMS.