Senior IT Support Specialist for Retail Stores (New Orleans)

Hirewell; New Orleans (LA); Vor Ort; USD 42.000 - 65.000; Vollzeit

Benefits dieser Stelle

Comprehensive benefits (health, dental

Vision coverage

Zusammenfassung

Hirewell in New Orleans is seeking a Senior I.T. Support Specialist to maintain organizational computer systems, desktops, and peripherals. You will install, diagnose, repair, and upgrade hardware while ensuring optimal workstation performance and end-user assistance.

You will work with the Director of Technology to keep the desktop environment running smoothly, support projects, and handle tickets and network software issues. Weekend/holiday availability may be required.

Qualifikationen

• High School Diploma or equivalent is required.
• 2+ years of work experience in a related IT support field.
• Strong knowledge of PC hardware, PCs and internal components.
• Hands-on hardware troubleshooting experience and extensive equipment support.
• Working knowledge of current OS, protocols and standards.

Aufgaben

• Serve as the initial contact for computer and system-related concerns from employees.
• Diagnose problems to resolve calls on hardware, software, and operating systems.
• Install, configure, test, maintain, monitor, and troubleshoot end-user and network hardware and peripherals.
• Collaborate with the Director of Technology to ensure efficient desktop computing operations.
• Support development and implementation of new computer projects and hardware installations.
• Administer and resolve issues with end-user workstation network software products.
• Handle incoming calls, pages, or work orders regarding desktop problems.
• Ensure desktop connections are in proper working order.
• Liaise with third-party support and vendors as needed.
• Perform related duties consistent with the position.

Kenntnisse

PC hardware

Troubleshooting

End-user support

Customer service

Time management

Ausbildung

High School Diploma or equivalent

Tools

Windows OS

Network administration tools

IT ticketing system

Jobbeschreibung

Hirewell in New Orleans is seeking a Senior I.T. Support Specialist to maintain organizational computer systems, desktops, and peripherals. You will install, diagnose, repair, and upgrade hardware while ensuring optimal workstation performance and end-user assistance.

You will work with the Director of Technology to keep the desktop environment running smoothly, support projects, and handle tickets and network software issues. Weekend/holiday availability may be required.