End-User IT Manager - Desktop & Endpoint Lead

City of New Orleans; New Orleans (LA); Presencial; USD 90.000 - 120.000; Jornada completa

Descripción de la vacante

City of New Orleans is seeking a Supervisory, technical, and administrative professional to coordinate, implement, and manage the SWBNO end-user technology program. The role includes desktop support, endpoint management, and AV/conferencing services, with responsibility for setting service standards and leading the PC Support team.

The successful candidate will ensure reliable technology support across SWBNO's administrative and operational facilities and will oversee strategies for end-user

Formación

• Bachelor's degree with six (6) years of progressively responsible experience in end-user technology support, including two (2) years in a supervisory role.
• Associate's degree with eight (8) years of progressively responsible experience in desktop support, endpoint administration, or end-user technology support, including two (2) years in a supervisory role.
• High School Diploma or GED with ten (10) years of progressively responsible experience in desktop support, endpoint administration, or end-user technology support, including two (2) years in a lead/coordination/supervisory capacity.

Responsabilidades

• Coordinate end-user technology program including desktop support, endpoint management, and AV/conferencing services.
• Set service standards and manage the PC Support team.
• Ensure reliable technology support across administrative and operational facilities.

Educación

Bachelor's Degree in Computer Science, Information Technology, Information Systems, or a related field

Associate's Degree in Computer Science, Information Technology, Information Systems, or a related field

High School Diploma or GED

Descripción del empleo

City of New Orleans is seeking a Supervisory, technical, and administrative professional to coordinate, implement, and manage the SWBNO end-user technology program. The role includes desktop support, endpoint management, and AV/conferencing services, with responsibility for setting service standards and leading the PC Support team.

The successful candidate will ensure reliable technology support across SWBNO's administrative and operational facilities and will oversee strategies for end-user