Field Service IT Support Specialist

NJ Tech; New Orleans (LA); On-site; USD 40,000 - 60,000; Full time

Job summary

NJ Tech, located in New Orleans, is seeking a Field Service Support professional to provide technical assistance for hardware and software issues. This role involves diagnosing problems and guiding users through solutions, ensuring high-quality customer service and support.

The ideal candidate must have strong technical skills in Microsoft Windows and Office applications, alongside experience in active directory administration. Knowledge of help desk practices is critical for success in this position.

Qualifications

• Strong technical skills in Microsoft Windows desktop operating systems and productivity applications.
• Experience with MS Active Directory users and group management.
• Ability to provide on-call support for hardware, software, and network issues.

Responsibilities

• Coordinate with vendors for problem resolution.
• Guide users on desktop issues over the phone.
• Provide help desk support and customer service.

Skills

Technical skills in Microsoft Windows

MS Active Directory administration

On-call hardware and software support

Knowledge of MS Office 2007/2010

Customer service experience

Job description

NJ Tech, located in New Orleans, is seeking a Field Service Support professional to provide technical assistance for hardware and software issues. This role involves diagnosing problems and guiding users through solutions, ensuring high-quality customer service and support.

The ideal candidate must have strong technical skills in Microsoft Windows and Office applications, alongside experience in active directory administration. Knowledge of help desk practices is critical for success in this position.