Senior IT Support & Endpoints Specialist

National-Seating-; Chattanooga (TN); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

401(k)

Company-paid long-term disability

Tuition reimbursement

Job summary

National Seating and Mobility is seeking an Advanced Systems Support specialist to resolve incidents escalated by Tier 1, covering endpoint, identity, collaboration, and network issues. You will support corporate users, including executive leadership, and help prioritize needs to minimize business impact.

The role requires 3–5 years in IT support, familiarity with Microsoft tools, identity management, and proactive communication. On-site work and cross-team collaboration are essential.

Qualifications

• Associate degree or technical schooling or equivalent experience in IT.
• 3–5 years of progressive IT support experience; resolving escalated issues.
• Microsoft, endpoint management, identity, networking, or technical support certs preferred but not required.

Responsibilities

• Own, troubleshoot, and resolve incidents and service requests from Tier 1.
• Support endpoint, identity, access, collaboration, network, and business app issues across listed technologies.
• Provide professional and responsive support for corporate users and executives.

Skills

IT support

Troubleshooting

Incident management

Communication

Education

Associate degree or equivalent

Tools

Microsoft Intune

Microsoft 365

Active Directory

Microsoft Entra ID

Cisco Meraki

Cisco Firepower

Job description

National Seating and Mobility is seeking an Advanced Systems Support specialist to resolve incidents escalated by Tier 1, covering endpoint, identity, collaboration, and network issues. You will support corporate users, including executive leadership, and help prioritize needs to minimize business impact.

The role requires 3–5 years in IT support, familiarity with Microsoft tools, identity management, and proactive communication. On-site work and cross-team collaboration are essential.