Senior Desktop Support & Systems Engineer

ssp-llc; New Orleans (LA); On-site; USD 40,000 - 64,000; Full time

Job summary

ssp-llc is seeking a dedicated IT Help Desk professional in New Orleans, LA to provide top-notch customer support and manage desktop technologies across the organization. The role requires coordinating with Data Systems staff, vendors, and third-party providers to resolve technical issues and maintain high service levels.

The candidate should have a bachelor’s degree in Information Systems with extensive help desk experience or a high school diploma with significant relevant work history.

Qualifications

• Bachelor's degree in Information Systems with 7 years of customer support/help desk experience OR High School diploma with 10 years of experience.

Responsibilities

• Provide optimal customer service and maintain professional relations with customers and staff.
• Perform second and third level desktop support including incident management and resolution.
• Create, document and maintain a robust problem management system for the Customer Services Department.
• Analyze incidents to identify repetitive issues and develop workarounds and corrective actions.
• Provide technical guidance to Help Desk staff for hardware, software and peripheral configuration and operation.
• Collaborate with Data Systems staff, vendors and third-party providers to ensure efficient incident handling.
• Produce user, installation, service and technical documentation and instructions.

Education

Bachelor's degree in Information Systems

High School diploma

Job description

ssp-llc is seeking a dedicated IT Help Desk professional in New Orleans, LA to provide top-notch customer support and manage desktop technologies across the organization. The role requires coordinating with Data Systems staff, vendors, and third-party providers to resolve technical issues and maintain high service levels.

The candidate should have a bachelor’s degree in Information Systems with extensive help desk experience or a high school diploma with significant relevant work history.