IT Supervisor: End-User Tech & Desktop Support Lead

City of New Orleans; New Orleans (LA); Presencial; USD 70.000 - 100.000; Jornada completa

Descripción de la vacante

The City of New Orleans is seeking a Supervisory position to direct and coordinate end-user technology and support functions across the agency. This role blends hands-on technical contributions with supervision of PC Support Specialist staff, ensuring high-quality desktop, endpoint management, and AV support services citywide.

Applicants should have a Bachelor's or higher in CS/IT (or related) with significant desktop support experience and at least one year in leadership, coordination, or

Formación

• Bachelor's Degree in Computer Science, Information Technology, Information Systems, or a related field with five (5) years of desktop support or end-user technology experience; one year in leadership or supervisory role.
• Associate's Degree in CS/IT with seven (7) years of desktop support or end-user technology experience; one year in leadership or supervisory role.
• High School Diploma or GED with nine (9) years of progressively responsible experience in desktop support or end-user technology, including two (2) years in lead/coordination/supervisory capacity.

Responsabilidades

• Supervise and coordinate end-user technology support functions.
• Direct desktop, endpoint management, and audio-visual support services agency-wide.
• Ensure operational quality and responsiveness of staff and services.

Conocimientos

Team leadership

Project coordination

End-user technology support

Educación

Bachelors in CS/IT

Associates in CS/IT

High school diploma

Descripción del empleo

The City of New Orleans is seeking a Supervisory position to direct and coordinate end-user technology and support functions across the agency. This role blends hands-on technical contributions with supervision of PC Support Specialist staff, ensuring high-quality desktop, endpoint management, and AV support services citywide.

Applicants should have a Bachelor's or higher in CS/IT (or related) with significant desktop support experience and at least one year in leadership, coordination, or