Senior IT Support Analyst - Onsite with Remote Flex

vTech Solution; Pennsylvania; On-site; USD 60,000 - 80,000; Full time

Job summary

vTech Solution is seeking a 3rd level Support Analyst to provide advanced technical support for PSDC SCCM, Airwatch, VDI, and inmate computing environments. The role involves troubleshooting hardware and software escalations, supporting SCCM deployments and packaging, managing Airwatch assets, maintaining VDI sessions, and assisting with inmate environment customizations.

The position is primarily onsite with some remote flexibility, requiring collaboration with IT staff and end users to ensure

Qualifications

• Minimum 3 years of relevant technical support experience.
• Experience with SCCM, Airwatch, VDI technologies, and operating system deployment.
• Strong troubleshooting skills for hardware and software issues.

Responsibilities

• Provide advanced technical support for SCCM, Airwatch, VDI, and inmate computing environments.
• Troubleshoot hardware and software escalations and support deployments.
• Manage SCCM deployments, packaging, and Airwatch assets; maintain VDI sessions.

Skills

SCCM

Airwatch

VDI

OS deployment

Troubleshooting

Tools

Packaging applications

OSD task sequences

Job description

vTech Solution is seeking a 3rd level Support Analyst to provide advanced technical support for PSDC SCCM, Airwatch, VDI, and inmate computing environments. The role involves troubleshooting hardware and software escalations, supporting SCCM deployments and packaging, managing Airwatch assets, maintaining VDI sessions, and assisting with inmate environment customizations.

The position is primarily onsite with some remote flexibility, requiring collaboration with IT staff and end users to ensure