System Administrator

Inabia Software & Consulting Inc.; Mechanicsburg (IL); On-site; USD 65,000 - 85,000; Full time

Job summary

Inabia Software & Consulting Inc. in Mechanicsburg, IL seeks a 3rd level Support Analyst to support PSDC SCCM, Airwatch, VDI, and Inmate environments, providing advanced technical assistance.

You will troubleshoot hardware and software escalations, work with IT staff and end users, and guide processes and problem resolution. Responsibilities include SCCM deployments, OS deployment task sequences, Airwatch asset management, VDI session support, and testing for DOC Inmate environments, plus

Qualifications

• Experience with enterprise IT support and remote infrastructure
• Proficiency with SCCM and OS deployment tasks
• Familiarity with AirWatch/MDM and VDI environments

Responsibilities

• Provide third-level IT support for PSDC SCCM, Airwatch, VDI, and Inmate environments.
• Troubleshoot hardware and software escalations; collaborate with IT staff and end users.
• Assist SCCM deployments, packaging of applications, and manage OSD task sequences.
• Support Airwatch console assets and VDI session connectivity troubleshooting.
• Assist the DOC Inmate environment with troubleshooting, image testing, and customizations.
• Review hardware and software purchases; assess IT requirements and integration needs.
• Perform interoperability tests to validate resource migrations and platform capabilities.
• Contribute to evaluating security services and directory services within open systems.

Skills

SCCM

AirWatch

VDI

Tools

SCCM deployments

Job description

This position serves as a 3rd level Support Analyst and provides support for PSDC SCCM, Airwatch, VDI, and Inmate environments.

Troubleshoots and assists with hardware and software support escalations. Works with IT Support staff and End Users as needed. Provide instruction for processes and problem resolution.

Assist and supports SCCM deployments, packaging applications, and other SCCM tasks. Maintains Operating System Deployment (OSD) task sequences and relative packages. Supports the Airwatch console environment with managing assets and objects. Supports the VDI (Virtual Desktop Infrastructure) with daily tasks like session support and connectivity troubleshooting. Supports the DOC Inmate environment with general troubleshooting, image testing, and customizations.

Reviews and recommends hardware and software purchases and system integration/installation. Works with users to determine needs and specify IT requirements. Assesses capabilities of current computer resources for migration to a new computing environment by performing interoperability tests on operating system, network, and application software.

Participates in the review, evaluation, and reporting of the capabilities and limitations of industry technologies relative to the open systems environment. These include, analyzing security services and directory services. Develops and/or contributes in the development of information technology systems by testing and evaluating beta products and applications associated with institutional and agency applications.