SCCM Support Analyst

V Group Inc.; Mechanicsburg (Cumberland County); On-site; USD 55,000 - 75,000; Full time

Job summary

V Group Inc. in Mechanicsburg, PA seeks a 3rd level Support Analyst to troubleshoot and support PSDC SCCM, Airwatch, VDI, and Inmate environments. You will assist with escalations for hardware and software and guide end users through solutions.

Responsibilities include SCCM deployments, packaging applications, maintaining OSD task sequences, managing Airwatch assets, and daily VDI operations. You will engage with IT staff and contribute to process improvements and problem resolution.

Qualifications

• At least 3 years of relevant IT support experience.
• Experience with SCCM deployments and OS Deployment (OSD).
• Experience supporting Airwatch and VDI environments.

Responsibilities

• Assist and supports SCCM deployments, packaging applications, and other SCCM tasks. Maintains OSD task sequences and relative packages.
• Supports the Airwatch console environment with managing assets and objects.
• Supports the VDI (Virtual Desktop Infrastructure) with daily tasks like session support and connectivity troubleshooting.
• Supports the DOC Inmate environment with testing, troubleshooting, and customizations.

Skills

3+ years IT experience

Technical support

Tools

SCCM

Airwatch

VDI

Job description

This position serves as a 3rd level Support Analyst and provides support for PSDC SCCM, Airwatch, VDI, and Inmate environments. Troubleshoots and assists with hardware and software support escalations. Works with IT Support staff and End Users as needed.Provide instruction for processes and problem resolution.

Responsibilities:

• Assist and supports SCCM deployments, packaging applications, and other SCCM tasks. Maintains Operating System Deployment (OSD) task sequences and relative packages. Supports the Airwatch console environment with managing assets and objects.Supports the VDI (Virtual Desktop Infrastructure) with daily tasks like session support and connectivity troubleshooting. Supports the DOC Inmate environment with general troubleshooting, image testing, and customizations.
• Reviews and recommends hardware and software purchases and system integration/installation. Works with users to determine needs and specify IT requirements. Assesses capabilities of current computer resources for migration to a new computing environment by performing interoperability tests on operating system, network, and application software.
• Participates in the review, evaluation, and reporting of the capabilities and limitations of industry technologies relative to the open systems environment. These include, analyzing security services and directory services. Develops and/or contributes in the development of information technology systems by testing and evaluating beta products and applications associated with institutional and agency applications.

Required Skills:

• At least 3 years of relevant experience. Required 3 Years