System Administrator

Inabia Software & Consulting Inc.; Mechanicsburg (Cumberland County); On-site; USD 55,000 - 75,000; Full time

Job summary

Inabia Software & Consulting Inc. seeks a 3rd level Support Analyst to provide advanced IT support for PSDC SCCM, Airwatch, VDI, and DOC Inmate environments. You will troubleshoot escalations and work with IT staff and end users to resolve issues.

The role includes ongoing OS Deployment management, SCCM deployments, asset management, and assisting with hardware/software procurement and system integration.

Qualifications

• Provides advanced troubleshooting across hardware and software.
• Interacts with IT staff and end users to resolve issues.

Responsibilities

• Provide 3rd level IT support for PSDC SCCM, Airwatch, VDI, and Inmate environments.
• Troubleshoot hardware and software support escalations.
• Work with IT Support staff and End Users as needed.
• Provide instruction for processes and problem resolution.
• Assist and supports SCCM deployments, packaging applications, and other SCCM tasks.
• Maintain OS Deployment (OSD) task sequences and relative packages.
• Support the Airwatch console environment with managing assets and objects.
• Support the VDI with session support and connectivity troubleshooting.
• Support the DOC Inmate environment with troubleshooting, image testing, and customizations.
• Review and recommend hardware and software purchases and system integration/installation.
• Work with users to determine needs and specify IT requirements.
• Assess capabilities for migration to a new computing environment via interoperability tests.
• Participate in evaluating industry technologies relative to open systems.
• Analyze security services and directory services.
• Develop IT systems by testing beta products and applications.

Skills

Troubleshooting

End user support

IT support

Tools

SCCM

Airwatch

VDI

OSD

Job description

This position serves as a 3rd level Support Analyst and provides support for PSDC SCCM, Airwatch, VDI, and Inmate environments.

Troubleshoots and assists with hardware and software support escalations.

Works with IT Support staff and End Users as needed.

Provide instruction for processes and problem resolution.

Assist and supports SCCM deployments, packaging applications, and other SCCM tasks.

Maintains Operating System Deployment (OSD) task sequences and relative packages.

Supports the Airwatch console environment with managing assets and objects.

Supports the VDI (Virtual Desktop Infrastructure) with daily tasks like session support and connectivity troubleshooting.

Supports the DOC Inmate environment with general troubleshooting, image testing, and customizations.

Reviews and recommends hardware and software purchases and system integration/installation.

Works with users to determine needs and specify IT requirements.

Assesses capabilities of current computer resources for migration to a new computing environment by performing interoperability tests on operating system, network, and application software.

Participates in the review, evaluation, and reporting of the capabilities and limitations of industry technologies relative to the open systems environment.

These include, analyzing security services and directory services.

Develops and/or contributes in the development of information technology systems by testing and evaluating beta products and applications associated with institutional and agency applications.