System Administrator

Inabia-Software-; Mechanicsburg (Cumberland County); On-site; USD 52,000 - 76,000; Full time

Job summary

Inabia-Software- is seeking a 3rd level Support Analyst to provide specialist IT support for PSDC SCCM, Airwatch, VDI, and inmate environments. The role involves troubleshooting hardware and software escalations and guiding end users through resolution steps.

You will collaborate with IT staff to deploy SCCM packages, maintain OSD task sequences, manage Airwatch assets, and support VDI sessions and connectivity. The incumbent will assess system needs and contribute to hardware/software decisions.

Qualifications

• Provide 3rd level IT support for PSDC SCCM, Airwatch, VDI, and inmate environments.
• Troubleshoot hardware and software escalations.
• Collaborate with IT staff and end users as needed.
• Provide instruction for processes and problem resolution.
• Support SCCM deployments, packaging applications, and related tasks.
• Maintain OS Deployment (OSD) task sequences and packages.
• Manage Airwatch console assets and objects.
• Support VDI session issues and connectivity troubleshooting.
• Assist DOC Inmate environment with troubleshooting and image testing.

Responsibilities

• Provide 3rd level IT support for PSDC SCCM, Airwatch, VDI, and inmate environments.
• Troubleshoots and assists with hardware and software support escalations.
• Assist and supports SCCM deployments, packaging applications, and other SCCM tasks.
• Maintains OS Deployment (OSD) task sequences and relative packages.
• Supports the VDI with daily tasks like session support and connectivity troubleshooting.
• Supports the DOC Inmate environment with general troubleshooting, image testing, and customizations.

Skills

Technical support

Troubleshooting

End user support

Needs assessment

Interoperability testing

Tools

SCCM

Airwatch

VDI

OSD

Job description

This position serves as a 3rd level Support Analyst and provides support for PSDC SCCM, Airwatch, VDI, and Inmate environments.

Troubleshoots and assists with hardware and software support escalations.

Works with IT Support staff and End Users as needed.

Provide instruction for processes and problem resolution.

Assist and supports SCCM deployments, packaging applications, and other SCCM tasks.

Maintains Operating System Deployment (OSD) task sequences and relative packages.

Supports the Airwatch console environment with managing assets and objects.

Supports the VDI (Virtual Desktop Infrastructure) with daily tasks like session support and connectivity troubleshooting.

Supports the DOC Inmate environment with general troubleshooting, image testing, and customizations.

Reviews and recommends hardware and software purchases and system integration/installation.

Works with users to determine needs and specify IT requirements.

Assesses capabilities of current computer resources for migration to a new computing environment by performing interoperability tests on operating system, network, and application software.

Participates in the review, evaluation, and reporting of the capabilities and limitations of industry technologies relative to the open systems environment.

These include, analyzing security services and directory services.

Develops and/or contributes in the development of information technology systems by testing and evaluating beta products and applications associated with institutional and agency applications.