Senior IT Support Analyst I — Onsite Space Tech Lead

Telemetry Today LLC; Middle River, Northern (MD, KY); Hybrid; USD 82,000 - 103,000; Full time

Benefits offered by this job

Company equity

401(k) retirement plan

Paid vacation & sick leave

Discounted stock purchase

Snacks onsite

Job summary

Rocket Lab in Middle River, MD is seeking a Senior IT Support Analyst I to provide on-site IT services across staff, servers, and network infrastructure. You will work with IT Client Services Lead and other teams, owning on-site IT operations and supporting Launch Engineers during critical operations.

The role offers autonomy with a strong team behind you; requires 5+ years in IT support, ITIL familiarity, and a broad set of technical skills including Windows/Linux, AD, networking, scripting.

Qualifications

• Minimum 5+ years in IT support, systems or infrastructure roles with onsite supervision experience.
• Familiar with ITIL service delivery and change, incident and configuration management.
• Experience across Windows/Linux desktops and servers, networking, AD, and scripting.

Responsibilities

• Provide day-to-day IT service delivery and on-site support at Rocket Lab Middle River.
• Track incidents, requests, problems, changes and projects with documentation.
• Diagnose and resolve complex IT issues and create runbooks as needed.
• Guide teams with technical support and site-wide IT knowledge.
• Support Launch and Mission Operations during launch periods.
• Occasional travel and shift flexibility including evenings/weekends.

Skills

IT support experience

ITIL framework

Scripting & automation

Strong problem-solving

Effective communication

Education

STEM degree or equivalent technical background

Tools

PowerShell

Python

Bash

Active Directory

Group Policy

Job description

Rocket Lab in Middle River, MD is seeking a Senior IT Support Analyst I to provide on-site IT services across staff, servers, and network infrastructure. You will work with IT Client Services Lead and other teams, owning on-site IT operations and supporting Launch Engineers during critical operations.

The role offers autonomy with a strong team behind you; requires 5+ years in IT support, ITIL familiarity, and a broad set of technical skills including Windows/Linux, AD, networking, scripting.