Onsite IT Systems Lead for Space Launch Ops

Rocket Lab Corporation; Mississippi; On-site; USD 65,000 - 85,000; Full time

Job summary

Rocket Lab Corporation is seeking a Senior IT Support Analyst I to be based onsite at the Stennis office, providing senior-level IT infrastructure support to staff and Launch Engineers. You will own onsite IT services, lead end-to-end IT projects, and collaborate with Infrastructure and Launch teams to ensure reliable operations.

The role requires 5+ years in IT support/infrastructure, solid ITIL knowledge, and strong problem-solving.

Qualifications

• 5+ years' experience in IT support, systems or infrastructure roles, with a STEM degree or equivalent technical background, including demonstrable time operating with limited onsite supervision
• Working knowledge of a service delivery framework such as ITIL, and practical experience with formal Change, Incident, Problem and Configuration management
• Experience across most, and deep capability in at least three, of the following: Windows and Linux desktop and server OS, PC and server hardware, Networking, Scripting and automation (PowerShell, Python, Bash), Active Directory and Group Policy, Monitoring and observability platforms
• Experience owning a medium to complex, end-to-end IT project across all phases – from requirements to implementation and ongoing support
• Familiarity with AI platforms, writing prompts, evaluating outputs, and leveraging AI to improve service delivery
• Excellent problem-solving and analytical skills; ability to communicate complex concepts to a general audience

Responsibilities

• Carry out day-to-day IT service delivery to Rocket Lab staff at the Stennis site
• Track and update incident, request, and project tickets with documentation
• Diagnose and resolve complex IT issues and build runbooks
• Provide guidance and technical support to teams across site
• Support Launch and Mission Operations during launch periods
• Occasional domestic and international travel; flexible shifts including evenings and on-call rotation

Job description

Rocket Lab Corporation is seeking a Senior IT Support Analyst I to be based onsite at the Stennis office, providing senior-level IT infrastructure support to staff and Launch Engineers. You will own onsite IT services, lead end-to-end IT projects, and collaborate with Infrastructure and Launch teams to ensure reliable operations.

The role requires 5+ years in IT support/infrastructure, solid ITIL knowledge, and strong problem-solving.